Refund policy

Returns & Refunds

At Arabella Jayne, we aim to ensure you are completely satisfied with your purchase. If you experience any issues, please contact us and we will do our best to help.

🔁 Returns

You may request a return within 14 days of delivery.

In some cases, returns may be accepted up to 28 days, subject to approval and applicable fees.

To be eligible for a return:

  • The item must be unused and in its original condition
  • All packaging should be retained where possible
  • Proof of purchase is required

🚚 Return Process & Costs

Due to the size and nature of our products:

  • Customers are responsible for arranging the return of items
  • Return delivery costs are the responsibility of the customer
  • A restocking fee of up to 20% may be deducted from your refund
  • Original delivery fees are non-refundable

If a returned item is received damaged or not in its original condition, a deduction may be made from the refund.

❗ Damaged or Faulty Items

If your item arrives damaged or faulty:

  • You must notify us within 48 hours of delivery
  • Photographic evidence must be provided

We will arrange:

  • Repair, replacement, or
  • Refund where appropriate

Please note: claims for damage reported after delivery without evidence may not be accepted.

🚪 Access & Delivery Responsibility

It is the customer’s responsibility to ensure that items will fit into the property.

If delivery cannot be completed due to access restrictions (e.g. doorways, staircases), or if delivery is refused or cancelled within 24 hours:

  • Delivery charges may still apply
  • Re-delivery fees may be required

🔄 Change of Mind

If you change your mind after delivery:

  • Returns may be requested within 14 days
  • You will be responsible for return arrangements and costs
  • Applicable fees will be deducted from your refund

🚫 Non-Returnable Items

We may not accept returns where:

  • Items have been used
  • Items are not in original condition
  • Damage is reported after delivery without timely notification

💳 Refunds

Once your return has been received and inspected:

  • Refunds will be processed within 5–10 working days
  • Refunds will be issued to the original payment method
  • Any applicable fees will be deducted

⚠️ Important Information

All orders are subject to supplier availability. In rare cases where an item becomes unavailable after purchase, we will contact you to offer an alternative or a full refund.